Shipping

Shipping and Return Policies

This policy provides detailed information on shipping timelines, return and replacement procedures, and refund processing.

➤ Shipping Policy

• • Orders are delivered within 2–7 working days from the date of confirmation.

  • Delivery timelines may vary depending on location and unforeseen circumstances.

  • Delivery Coverage: We offer delivery across India through trusted courier partners.

➤ Replacement & Return Policy 

We accept return and replacements requests in accordance with the following terms and conditions. 

• • Customers must initiate return or replacement requests only through the WhatsApp bot within 7 days of receiving the order.

  • All Replacement/Return requests should be raised via Email or WhatsApp, clearly stating the reasons.

  • Common Reasons accepted

    • Damaged Product: Eligible for replacement.

    • Fabric Dislike: Eligible for refund.

  • Easy Returns - Pickup partners will be arranged for return or replacement (Allowed only once).

  • Customers will be notified and updated on the status throughout the process.

  • Replacement orders are initiated after the original item is picked up.

  • Replacement Timeline: Products will be replaced within 10 business days after approval.

  • Eligibility: Products must be unused, unwashed, and returned in their original packaging with all tags and boxes intact. Items that are worn or damaged will not be accepted.

➤ Conditions:

• • Replacement is applicable only for non-embroidered products.

  • Underscrubs are non-returnable due to hygiene reasons. Please verify size and details before purchase.

  • In case of defective or incorrect products, customers must contact support within 48 hours of delivery.

  • Embroidered products are non-returnable and non-exchangeable

  • Embroidery option is applicable only for prepaid orders.

➤ Refund Policy:

Refunds are processed after inspection and approval of returned items (subject to approval).

• • Refunds are applicable only for non-embroidered products.

  • Once the return is approved, the refund will be processed within 7 business days.

  • The refund will be credited via the original mode of payment.

Thank you for shopping with us! For any further assistance, please feel free to reach out to us:  Email: support@supermedic.in  ,   WhatsApp: +91 86670 99921